Common Requests and Responses

Accessing/Downloading Data

Hi [Client Name],

Our data is hosted on the AusSeabed Marine Data Portal and can be downloaded through the “clip, zip and ship” function in the top right hand corner (screen shot below). We have recently published an AusSeabed Marine Data Portal User Guide and Demonstration Video, which I hope can be of assistance.

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As we are continuing to add data, you may also find something useful from the following links:

• Assorted high resolution data from the Australian region

• Victorian Coastal Mapping Program 10m bathymetry product

• The Western Australia Coastal Bathymetry can be visualised by clicking the link and turning on the WA_Bathymetry layer.

Please let me know if you have any further questions and I would be happy to assist you.

Kind regards,

[Email Signature]

Error with Portal Data

Hi [Client Name],

I’m sorry to hear that, I have asked the developers to look into any errors associated with that data and we will seek to remedy it as soon as possible. In the meantime, you may have more luck downloading data directly from the Geoscience Australia online catalog: [Insert specific eCat URL].

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Please let me know if you have any further questions and I would be happy to assist you.

Kind regards,

[Email Signature]

Query regarding data availability [Broad]

Hi [Client Name],

Thank you for your email.

There is an AusSeabed Data Publication Schedule publicly accessible on our website. The Publication Schedule is updated weekly and, once published on the AusSeabed Marine Data Portal, removed from the table after a fortnight. Currently, the schedule is a collaboration between Geoscience Australia and CSIRO, but it is intended to expand in future with more AusSeabed data collaborators.

If there is a specific dataset you are after, please let me know.

Kind regards,

[Email Signature]

Citing AusSeabed data

Hi [Client Name],

Within the AusSeabed Marine Data Portal data layer, there should be a PID (persistent ID) reference in the “About” section. This reference is linked to the Geoscience Australia online catalog (eCat) which contains citation details. I have pasted an example of eCat below.

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Please notify me if the PID is missing and we will seek to amend that as soon as possible, and provide the correct link in the meantime. If you have any further questions, please let me know.

Kind regards,

[Email Signature]

Request to be added to the AusSeabed mailing list

Hi [Client Name],

Thank you for your email, I can confirm that you have now been added to the AusSeabed mailing list.

If you wish to also join our newsletter distribution list, please fill in the registration form here.

Please don’t hesitate to respond with any further queries.

Kind regards,

[Email Signature]

Request to be removed from the AusSeabed mailing list

Hi [Client Name],

Thank you for your email.

I can confirm that you have now been removed from the AusSeabed mailing list. Should you wish to re-join at any time, please don’t hesitate to email a request.

If you wish to join our newsletter distribution list instead, please fill in the registration form here.

Kind regards,

[Email Signature]

Request to be added to the AusSeabed newsletter distribution list

Hi [Client Name],

Thank you for your email.

In order to join our distribution list, please fill in the registration form here. If you have any issues using this form, please let me know.

Kind regards,

[Email Signature]

Request to be removed from the AusSeabed newsletter distribution list

Hi [Client Name],

Thank you for your email.

I can confirm that you have now been removed from the AusSeabed distribution list. Should you wish to re-join at any time, please do so through our website.

Kind regards,

[Email Signature]

Request for an AusSeabed publication/presentation

Hi [Client Name],

Thank you for your email.

[Content regarding specific publication]

We strive to keep our website up to date with all of our latest publications and presentations. Should anything be missing, please let us know.

Kind regards,

[Email Signature]

Survey Coordination Tool - redirecting to self registration

Dear [Client Name],

Thank you for your email.

As we have now launched the Survey Coordination Tool, we are asking everyone to register as a user and upload their upcoming surveys to the Survey Plans layer. In case you have not yet registered, I have attached some instructions on how to sign up. Once registered, it is a very simple process to upload your polygon, which is automatically published on the Portal. We look forward to seeing it!

Please let me know if you have any concerns/queries, there is more information on the Survey Coordination Tool here.

Kind regards,

[Email Signature]

Survey Coordination Tool Forgotten Password

Hi [Client Name],

Thank you for your email.

To reset your password, navigate to coordination.ausseabed.gov.au and click ‘Sign in or Sign up to the SCT’.

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There, you will see a ‘Forgot your password?’ prompt. Clicking this will allow you to enter your email and receive a link to reset your password.

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Please let me know if you encounter any issues following this process and I will do my best to assist you.

Kind regards,

[Email Signature]

Survey Coordination Tool User Profile Verification

Survey Coordination Tool - Non-organisational domain verification (e.g. Gmail)

Hi [Client Name],

I am responsible for finalising the user profiles within the AusSeabed Survey Coordination tool, and I can see that a user has self-registered using this email address.

As you are using a Gmail account, we need to further verify you login details prior to aligning your access to your requested organisations profile. Could you please provide any one of the following:

1. An email address that utilises the your requested organisations domain (end with [insert correct domain]) that you have access to for confirmation email follow-up.

2. Details of the project or program you are working with, along with an organisational lead to confirm your access to the organisations submissions.

The userID will remain unverified within the system for 2 months from this request, but will be removed after that time if we are unable to verify your userID.

Kind regards,

[Email Signature]

Client Request response for gathering more information on request

Hi [Client Name],

Thanks for contacting AusSeabed!

Our data team is working to publish a backlog of legacy data to ensure consistency with quality and metadata best practice protocols before releasing it through the AusSeabed Portal.

To help us respond to your request please confirm the below information by return email to the AusSeabed@ga.gov.au mailbox:

• Name of the dataset(s): [include the name of the dataset]

• Intended data use: [include the intended purpose of the data]

• Your sector: [include the sector of your profession-helps us tailor responses/services]

Once the request details are confirmed, one of our data team will give you an indication of the timeframe for your data request. You will be able to track the process of your request through the publication schedule which is available for viewing here. Data will be made available in the 32-bit floating point GeoTIFF format.

Kind regards,

The AusSeabed Data Team

Contact from data processor to client advising of scheduled delivery date

Dear [Client Name],

Your request for the [insert dataset name] dataset has been received and added to the publication schedule with an expected completion date of [insert due date]. We will be in contact if there are any changes to the expected delivery date. You can monitor the progress of your request here.

Kind regards,

[Insert email signature] 

Contact from data processor to client advising of data publication/completed request

Dear [Client Name],

Your request for the [insert dataset name] dataset has been completed and the data is now available on the AusSeabed portal (go to layers> Elevation and Depth > Bathymetry – Survey > select the [Insert Name of survey] > then click “add to map” > then click “Fit Extent”. You can download the data using the Clip tool (top right corner of portal window) or through Geoscience Australia’s Ecat system by selecting the data on the portal and following the link in the BATHY_URL metadata field.

Kind regards,

[Insert email signature]