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Moving forward, all client requests for AusSeabed data products and support should be sent to the AusSeabed inbox (ausseabed@ga.gov.au).
Alternative staff/inboxes should alert clients that their request is being forwarded to AusSeabed with encouragement to send directly to AusSeabed in the future.
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As per the automated response, all clients should receive a response to their request from the AusSeabed email (ausseabed@ga.gov.au) within three business days.
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All requests and solution emails should be saved to HPE Content Manager.
To do this, a “Check In Style” needs to be created in Outlook that activates when emails are dragged from the inbox into the ‘”ASB Client Requests” folder.
If this process has not been set up yet, follow the instructions provided.
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Closing a Case
In order for a case to be closed:
A solution must be provided to the client
If necessary, the case owner should follow up with relevant staff to confirm the solution has been provided
The case must be closed within the logging sheet
The case must be moved to “Done” in JIRA