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Requests will either be “standard” or “bespoke”“bespoke”.
Standard requests are considered recurring requests that can be solved through minimal time and effort by the case owner*. Responses to such requests can be modelled off the common requests and responses provided.
Bespoke requests encompass all bathymetry data processing requests, including bespoke data requests that cannot be solved through referral to the AusSeabed Marine Data Portal. Bespoke requests are considered to be significantly more time consuming and therefore follow a more comprehensive workflow, see Incoming Client Request Workflowsprint prioritisation workflow.
*Employee that takes ownership of the request and liaises with the client
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