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As per the automated response, all clients should receive a response to their request within three business days. Responses should be modelled off the common requests and responses provided.
Logging Client Requests
HPE Content Manager
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All requests and solution emails should be saved to HPE Content Manager.
To do this, a “Check In Style” needs to be created in Outlook that activates when emails are dragged from the inbox into the ‘”ASB Client Requests” folder.
If this process has not been set up yet, follow the instructions in “Setting up a Check In Style”provided.
Note: Any internal emails from the AusSeabed team can be categorised as “AusSeabed Internal”. These will be reviewed weekly and placed into the appropriate subfolders by an AusSeabed team member.